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Common questions

Frequently asked questions

What is SuperBazi?

SuperBazi is an online AI Bazi specialist. It generates your Bazi chart from your birth details and guides you through an initial analysis and follow-up questions. The initial reading explains the chart's main patterns, including your natural tendencies, pressure points, and potential openings. Follow-up questions let you apply those patterns to something specific, such as a decision or timing question, while keeping the full chart in context.

Why not just ask a free AI chatbot instead?

General-purpose chatbots generate Bazi charts from memory, and details like the hour pillar, solar-term boundaries, and Luck Pillar start ages are frequently wrong. SuperBazi calculates your chart first with a dedicated Chinese calendar engine, then interprets that verified chart using a consistent classical method, so the depth of your reading does not depend on knowing what to prompt. Your chart and conversation stay saved to your account, remedy questions are answered from calculated Flying Star charts rather than invented ones, and you can check every pillar in your chart against any master's software.

What is Bazi?

Bazi (八字, literally "eight characters") is a Chinese system that maps your birth year, month, day, and hour into four pillars of two characters each. Together they form a chart used to discuss character patterns, strengths, pressure points, relationships, and timing. The system grew from Chinese calendrical and astronomical traditions and was refined over many centuries. A chart does not dictate what will happen; it describes tendencies you can choose how to work with. Read the What Is Bazi? guide for a fuller introduction.

What can I ask about in a reading?

Career direction and timing, money and business pressures, relationships, and personal decisions are all fair game. You can ask which option fits your nature, when to make a move, or how to handle a recurring relationship pattern. SuperBazi is a reflective tool, not a substitute for medical, legal, financial, or other professional advice, and it should not be used in emergencies.

Where can I learn more about Bazi before a reading?

Browse the Articles section for plain-English explanations of pillars, Day Masters, Ten Gods, and chart structures, with example charts to show what each concept looks like in practice. If you would rather see what a reading feels like first, you can also view a sample report to read through a full example consultation.

Can I create a Bazi chart for free?

Yes. You can create and save your Bazi charts without buying anything. The chart itself, including the Four Pillars and the main elemental patterns, is always free to view and revisit. A one-time purchase is only needed when you want a complete reading and the ability to ask follow-up questions.

How do I sign in to my account?

Signing in requires access to the email address on your account. When you sign in, we email a 6-digit login code to that address, and the code expires after 10 minutes, so you need access to the mailbox to sign in. No passwords are used.

What information do I need for my chart?

Use your birth date, birth time, and gender as accurately as possible. If you do not know your birth hour, you can mark it as unknown and still create a chart, but the hour pillar will be unavailable and the interpretation may be less complete.

Do I need to enter my birth location?

Only when you know your birth hour. If you do, your chart is calculated using your birthplace to reconcile the recorded clock time to local true solar time before the pillars are drawn — two cities can share an official clock yet still differ by well over an hour in solar time, and that difference can change the hour pillar. Your time zone is filled in automatically from the city you choose. If you do not know your birth hour, no birthplace is needed.

Can I edit my chart details after creating it?

Not yet. Birth details cannot be edited on an existing chart. If something was entered incorrectly, create a new chart with the correct date, time, and gender. Creating charts is free, so there is no cost to start over with the right details.

What do I get with a complete reading?

A complete reading includes one full initial analysis and 20 follow-up questions for a single chart. The initial analysis walks through your chart's main patterns and what they suggest about your character and timing. The follow-ups then let you explore the areas you are weighing, such as career, money, relationships, timing, or something more specific. Once you start it, the reading is tied to that chart. See the current price and offer details on the pricing section before purchasing.

How do extra questions work?

Extra questions add 10 responses to a chart after its initial analysis is complete and its included questions have been used. They continue the same conversation rather than starting a new reading, so your new questions build on the context already established instead of going over old ground. Once added, they stay with that chart and cannot be moved to another chart.

Can I continue a reading later?

Yes. Your chart and its full conversation are saved to your account, so you can return to review them at any time. If you still have follow-up responses available, you can continue from the existing context. Once those responses are used, extra questions add more to the same chart without starting the reading again.

Can I move a purchase from one chart to another?

No. Once a reading or extra questions are added to a chart, they remain permanently tied to that chart, even if you never use all the responses. Because the reading's context stays with the chart, they cannot be moved elsewhere. Choose the chart carefully before starting, since the decision cannot be reversed later.

Do purchases expire?

Current purchases must be started within 12 months of buying them. Starting assigns what you bought to that chart but does not extend its original expiry date. Your account shows the expiry date before you start an available reading.

Is a SuperBazi reading a substitute for professional advice?

SuperBazi works best alongside professional advice, not in place of it. Bazi surfaces tendencies and the path of least resistance in your chart; for medical, legal, financial, tax, mental-health, or other specialized decisions, pair the reading with a qualified professional who can speak to the specifics.

How is my chart and conversation data handled?

We use account, chart, message, payment, and operational data to provide and support the service. We do not sell your chart data, birth details, or conversation content, and we do not use that content for advertising. Read the Privacy Policy for the full details.

How does the 7-day money-back guarantee work?

If the reading is not what you hoped for, email [email protected] from your account email within 7 days of your purchase and we will refund you in full. You do not need to explain why, and how much of the reading you have used does not change the refund.

What should I do if my payment or purchase is missing?

Refresh the chart or dashboard first, as payment confirmation can sometimes take a little longer. If your purchase still does not appear, email us from the address used for your SuperBazi account and include the approximate purchase time. Do not send full payment-card details.

How do I request account or data deletion?

Email [email protected] from your account email address. We may need to verify your account before completing the request, and may retain limited records where required for payment, tax, legal, security, or fraud-prevention purposes.

Place data from GeoNames, licensed under CC BY 4.0.