Privacy Policy

Overview

ML Cloud Technologies, operating SuperBazi ("we", "our", or "us"), provides an online AI Bazi consultation service. This policy explains how we handle the information needed to create accounts, calculate charts, run consultations, process payments, keep the service secure, improve the product, and provide support.

Information We Collect

Account, Purchase, and Support Information

When you create an account, buy a consultation, or contact support, we may receive:

• Your email address and account authentication details
• Order, payment, refund, and checkout-related information from our payment providers
• Support messages and any diagnostic details you choose to include
• Newsletter signup details and communication preferences if you choose to subscribe

Chart and Consultation Information

When you use SuperBazi, we may collect and store information needed to provide the service, such as:

• Birth date, birth time, gender, name or label, and other inputs used to calculate or display a Bazi chart
• Generated chart data, reading context, and consultation status
• Questions, messages, AI responses, and related conversation history
• Payment access state for a chart or consultation session

Your questions and messages may include sensitive personal information. Please avoid sharing information or data that you do not have the right or permission to provide.

Website and Technical Data

The website may collect limited technical information such as:

• IP address, browser type, device type, operating system, and referring source
• Visited pages, session activity, basic site usage, performance, and error information
• Analytics or anti-abuse signals used to operate, secure, and improve the service

How We Use Information

• Service Delivery: To create accounts, calculate charts, generate readings, save consultation history, and resume sessions
• Payments: To process checkout, confirm access, handle refunds, and prevent payment abuse
• Support: To answer questions, troubleshoot issues, and respond to account or billing requests
• Communications: To send service messages and, if you choose to subscribe, blog, newsletter, product, or marketing emails that you can unsubscribe from
• Operations: To host, secure, debug, analyze, and improve the website and app
• Fraud Prevention: To prevent abuse of accounts, checkout, messaging, and AI infrastructure
• Legal Compliance: To comply with applicable laws, tax obligations, and lawful requests

We do not sell your chart data, birth details, or conversation content, and we do not use that content for advertising.

AI Processing

To provide Bazi readings and consultation responses, we may process relevant chart details, questions, messages, and conversation context using AI infrastructure providers that support the SuperBazi service.

These providers process information for us according to their applicable service, security, and data-processing terms. We aim to use only the information needed to provide the requested reading or response.

Cookies and Tracking

We use essential cookies and similar technologies for sign-in, account security, checkout flow, and basic site functionality. Without these, parts of the service may not work correctly.

We may also use analytics, performance, error monitoring, checkout attribution, and anti-abuse tools to understand site usage, diagnose problems, improve the product, and protect the service. You can control cookies through your browser settings, though some website functions may be affected.

Data Sharing

We may share limited information with service providers who help us operate SuperBazi, such as:

• Hosting, database, infrastructure, and security providers
• AI infrastructure providers used to generate consultation responses
• Checkout, payment, tax, fraud-prevention, and email providers
• Analytics, performance, error monitoring, support, or anti-abuse tools used to operate the business
• Legal or regulatory authorities when required by law

Diagnostic tools may receive account identifiers, technical details, URLs, and error context when needed to investigate problems. We work with service providers to support these functions and use provider settings or agreements where available to limit processing to the services they perform for us. Provider handling is also governed by their applicable terms and privacy practices.

Data Retention

• Account records: Retained while your account is active and as needed for security, support, and legal compliance
• Chart and consultation records: Retained so you can return to charts, continue from prior context, and receive support, unless deleted or anonymized following a support request or legal requirement
• Purchase records: Retained as needed for accounting, fraud prevention, support, tax, and legal compliance
• Support correspondence: Retained as needed to resolve support history and product issues
• Website analytics and logs: Retained according to provider settings and operational needs

Even after an account, chart, or message is deleted, we may retain limited records where needed for payment, tax, legal, security, fraud-prevention, backup, or dispute-resolution purposes.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, export, or object to the processing of personal data that we hold about you.

For records we hold directly, including account closure or deletion requests, contact us at [email protected]. We may need to verify your account before fulfilling a request.

International Users

ML Cloud Technologies operates SuperBazi from Malaysia. Depending on the provider involved, your account, payment, support, website, chart, or consultation data may be processed in Malaysia or other countries where our service providers operate.

Children

SuperBazi is intended for adults and is not directed to children. If you are under the age of majority where you live, use SuperBazi only with permission from a parent or guardian. If you believe a child has provided personal data without appropriate permission, contact us so we can review the issue.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the date on this page and may also notify users through the website, email, or in-app messaging when appropriate.

Contact Us

If you have questions about this Privacy Policy or our data handling practices, email [email protected].